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Air France Introduces New Baggage Tracking Technology
Aug 16,2019
As from 2020, Air France will ensure baggage tracking at Paris-Charles de Gaulle airport using tags equipped with RFID chips in cooperation with Paris Aéroport.
Air France is one of the very first airlines in the world to have decided, in collaboration with Paris Aéroport, to implement the use of RFID technology. For Air France in 2020, this represents about 8 million pieces of baggage per year which will be tagged in this way.
This technology will gradually be deployed at Air France’s other airports, as well as at all Paris-Charles de Gaulle terminals, particularly Terminal 1.
For Air France and Paris Aéroport, the challenges are two fold:
– Respond to customers’ need for information about their baggage;
– Improve baggage identification and tracking (with gains in operational performance) and reduce associated operating costs.
Over the next few years, the estimated growth in air traffic should lead to a doubling of the number of bags transported annually, which currently stands at 4.6 billion1.
Within the framework of its resolution 753, IATA (International Air Transport Association) stipulates in particular that baggage must be traced throughout its journey (at check-in, boarding, transfer and arrival). It also recommends the global deployment of baggage tracking using radio frequency identification (RFID) chips.
Airlines have therefore committed to changing their baggage tags to RFID tags over the next few years.
Alain-Hervé Bernard, Chief Operating Officer at Air France, said: “Air France and Paris Aéroport have a common challenge in terms of customer satisfaction and the smooth running of our operations. With more than 50 million customers carried on board our flights each year, RFID technology provides us with an innovative solution to improve the tracking and identification of baggage, guarantee its transit under optimal safety and security conditions, reduce our costs and improve our operational performance by reducing the time it takes to find missing items.”
Marc Houalla, Managing Director of Paris-Charles de Gaulle Airport, commented: “The use of RFID technology improves the processing of checked baggage by reducing handling and transfer times, optimizing capacity and significantly facilitating baggage tracking. This technology is a must in our aim to be one of the best airports in the world for baggage handling.”
under this background the Civil Aviation Customer Loyalty Management Forum 2019 will be held, this event is hosted by Chinese Society of Aeronautics and Astronautics Civil Aircraft Operation Support Sub-committee and Shanghai Society of Aeronautics,organized by COMAC Shanghai Aircraft Customer Service Co., Ltd &Galleon (Shanghai) Consulting Co., Ltd which will be held on October 30th - 31st ,2019 in Shanghai,China.The conference will focus on topics such as Customer Data Analyze, Improving Fly Experience & Precision Marketing Strategy.
Register your interest or get in touch with marketing@galleon.cc for more details.
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